Shyam Mohan leads Backbase’s Strategy & Value (S&V) Consulting across EMEA, partnering with boards and executive teams to turn digital and AI ambition into governed, measurable value. His team sits at the intersection of sales, solution engineering, and customer success, shaping progressive-modernization roadmaps, risk-adjusted ROI, and executive alignment that de-risk Tier-1/Tier-2 transformations. Shyam’s work links journeys, decisioning, and orchestration directly to P&L outcomes—from event-driven eligibility and next-best-action, to authenticated conversational servicing with clean human handoff, to hours-to-minutes improvements in KYC, disputes, and lending. He advises across retail, SME, and wealth in Europe and Southeast Asia, with a practical approach to EU AI Act readiness: portfolio governance, clear guardrails, and scoreboards over slideware.